Careers at Larry's Catch

Join the crew

We bring wild-caught, premium Canadian seafood from the ocean straight to customers' doorsteps. We ship 4,000+ orders a month and growing fast. Now we're hiring our first full-time operations hire in Canada, and we'd love it to be you.

4,000+orders a month
Canada-widecold-chain delivery
2×growth planned this year
The Larry's Catch crew on a dock by the water in Nova Scotia

Who we are

Honest seafood, delivered

At Larry's Catch, we bring wild-caught, premium Canadian seafood straight from the ocean to our customers' doorsteps. We're a fast-growing direct-to-consumer brand delivering 4,000+ orders a month across Canada.

Because we ship high-stakes perishable products, customer trust and flawless cold-chain logistics are at the heart of our brand. That's exactly where this role comes in.

A Larry's Catch box of wild-caught Canadian seafood on a kitchen counter

Customer trust

Perishable, high-stakes shipping — we earn trust on every single box.

Flawless logistics

Cold-chain done right, from the dock to the doorstep.

Fast-growing DTC

Thousands of orders a month and scaling quickly across Canada.

Small team, real ownership

Founders close by, your work visible and impactful from day one.

Open roles

Where you fit in

E-commerce Operations & Customer Experience Specialist

Full-time Remote · Canada Toronto office optional $55K–$70K+ CAD

As our first full-time operational hire in Canada, you'll wear two high-impact hats, Customer Experience Champion and Logistics Problem Solver. You'll work closely with our founders and collaborate daily with the rest of our support team.

How we work

We aren't just looking for someone to push buttons inside our existing tools — we want someone who evaluates how we work, spots friction, and builds better, cleaner systems. If you love taking a messy manual process and turning it into a streamlined, automated SOP, this role is for you.

What you'll do

  • Tier-2 customer escalations: step in on complex, sensitive, or high-priority issues (email, chat, and help desks like Gorgias / Zendesk / Richpanel and Quo) with speed, empathy, and food-safety awareness.
  • Fulfillment & carrier ops: work daily with fulfillment partners and carriers to track batch shipments, resolve missing/damaged packages, and process claims.
  • Team collaboration & delegation: be the Canadian operational anchor — guide daily hand-offs, route Tier-1 vs. Tier-2 tickets, and build out SOPs.
  • Process improvement & root-cause analysis: track recurring errors (late deliveries, mispacks, melted ice) and lead fixes before they reach the customer.
  • Systems & workflow optimization: audit our tech stack (Shopify, support desks, Quo, carrier portals) to find manual bottlenecks — then set up automated rules and integrations that cut effort and human error.
  • Proactive ticket reduction: don't just close tickets, eliminate them. Dig into complaint data for root causes (recurring packaging issues, confusing tracking) and ship system fixes that solve problems before customers reach out.

What we're looking for

  • 2+ years in DTC e-commerce, customer support, or operational fulfillment — perishable / cold-chain / food experience is a huge plus.
  • Tech-savvy: strong with Shopify and support software (Gorgias, Zendesk, Gladly, Quo).
  • Problem-solver: you don't just close tickets — you find why it happened and stop it recurring.
  • Empathy & communication: exceptional writing and speaking; you turn an upset customer into a lifelong fan.
  • Systems-first mindset: you don't just follow a workflow — you look for ways to make it faster, clearer, and more automated.
  • Based in and eligible to work in Canada.

Why join us

$55K–$70K+ CADSalary, by experience
$2,000 HSAAnnual health spending account
20% discountOn all wild Canadian seafood
15 days PTOPaid vacation on top of stat holidays
Remote + TorontoWork anywhere in Canada, office optional
Foundational roleDirect visibility to leadership
Apply for this role →

How hiring works

Our process

1

Application

Resume plus a few quick written questions.

2

Intro call

A 15–20 minute call on the role, salary alignment, and intro questions.

3

Case study

A case study to complete async, on your own time.

4

Team interview

A 45-minute scenario deep-dive with the team.

Only successful candidates are contacted for stage 2 — but every application is reviewed by our team.

Don't see your role?

Introduce yourself anyway

We're always glad to meet good people. Tell us a bit about yourself and what you're great at, and we'll keep you in mind for the next time something opens up.

Submit a general application →

Larry's Catch is an equal-opportunity employer. We hire for attitude and ability, and we welcome applicants of every background.