Politique d’expédition
Shipping Overview
We ship fresh-frozen seafood across Canada using insulated packaging and dry ice, carefully timed so your order arrives in the best possible condition. Shipping days and carriers are selected based on your location and transit time to make sure nothing sits in a warehouse over a weekend.
Shipping Rates
We offer free shipping on orders over $150, covering up to $40 of the shipping fee.
- Orders over $150 — free shipping (up to $40 covered by us)
- Orders under $150 — shipping charged at checkout based on your location
- Extended area surcharge — some rural or remote postal codes incur an additional carrier fee beyond the $40 threshold. If this applies to your address, you'll see it clearly at checkout before placing your order.
Not sure if your area qualifies? Check your postal code here.
Where We Ship
We ship to most addresses across Canada, including rural areas depending on location.
We do not currently ship to:
- Nunavut
- Yukon
- Northwest Territories
- Newfoundland and Labrador
If you're unsure whether we deliver to your area, check your postal code on our delivery areas page.
Shipping Days & Transit Times
Because we're shipping frozen seafood, we carefully match your ship day to your transit time — we never ship an order that would sit in transit over a weekend or holiday.
- GTA — ships Sunday through Friday
- All other regions — ships Monday through Friday, on days that align with your estimated transit time
Estimated transit times vary by region. Once your order ships, you'll receive a tracking number so you can follow your package.
Carriers
We work with multiple carriers to find the best option for your location and delivery window. Depending on your area, your order may ship with one of the following:
- Loomis Express
- GTA GSM (air shipments)
- Flashbird
- E24
- Purolator
- Canada Post
- Ecom Express
- UPS
The carrier for your order is selected automatically based on your location and transit requirements. You'll see the carrier details in your shipping confirmation email.
Packaging
All orders are packed in insulated boxes with dry ice or gel packs to maintain frozen temperatures throughout transit. Dry ice will fully sublimate during shipping — this is normal and expected. As long as your products are still cold or have ice crystals when they arrive, they're safe to refrigerate or refreeze.
Weather & Extreme Conditions
We ship year-round, but the safety of your seafood always comes first. During extreme weather events — including summer heatwaves or significant winter storms — we may temporarily hold shipments to affected regions rather than risk orders arriving in poor condition.
If your order is held due to weather, we'll notify you by email and ship as soon as conditions allow. We'll never ship an order we're not confident will arrive safely.
Order Cut-off & Processing
Orders are processed and allocated for the next available ship day based on your location. During peak periods or high order volumes, processing may take an additional business day.
Subscription orders are prepared and allocated ahead of your scheduled ship date — please make any changes through your customer portal before your renewal date.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with your tracking number. If you don't receive tracking details within your expected ship window, contact us and we'll look into it right away.
Delivery Issues
If your tracking shows delivered but no package has arrived, please contact us within 72 hours and we'll follow up with the carrier directly.
For the best chance of a successful delivery:
- Make sure your shipping address is accurate at checkout
- Add delivery instructions if you won't be home (e.g. "leave at side door")
- Consider having the package held at a local depot if you're away
We can't be responsible for spoilage caused by missed deliveries, incorrect addresses, or packages left unattended after confirmed delivery — but we'll always do our best to help if something goes wrong.
Questions?
If you have any questions about shipping to your area or the status of your order, reach out — our crew is happy to help.
crew@larryscatch.com