If anything isn't right, we'll make it right. Use our Report an issue form, or email us with your order number and what happened.
Photos and temperature readings are never required. For damaged packaging, a photo helps us improve, but it's completely optional.
How we fix things
Depending on what happened, we'll offer:
- a credit (at the item's full retail price) or a refund, your choice, and
- a new box when 50% or more of your order's value is affected.
Refunds take 3 to 7 business days to appear on your original payment method. See the articles in this section for specific issues.